Technology is utilised to the maximum to enable fast and effective communication between the global sites.
Systems such as, VOIP (Voice Over IP), SAP R/3 email system, Conventional Email, Skype and MSN are all utilised to enable efficient communication within the company and to customers.
With a global customer base, working in different time zones, we ensure our customer relations department's working hours are such that maximum time is allowed to service all these time zones (from Far East, to Asia to Europe and the American Subcontinent).
It is embedded into the Duflon culture that although products are manufactured in India, all global customers must receive service levels as close to our customers local suppliers as possible. Service must be perfect.